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SPG launched the Ambassador program in March for those members who stay over 100 nights per year at a Starwood property. I happen to be one of the lucky (unlucky?) few who stays over 100 nights per year at their properties and thus received a personal Ambassador when the program launched. As can be expected with new programs, the experience started out a little rocky. My initial welcome email contained a copy paste error of another member’s Ambassador and the benefits were not exactly clear to me other then having a single contact for reservations and personal requests.
Fast forward half a year and I feel like the Ambassador program has finally kicked into gear and is showing signs of the personalized program it intends to be. Last month I received an email from my Ambassador asking for a picture of myself so they could personalize service better.
Today I received an email from my Ambassador stating:
“On behalf of Starwood Hotels and your Ambassador, you’re invited to bring a guest with you to join SPG at Wrigley field to enjoy a Chicago Cubs game in SPG’s luxury box suite. Our suite offers prime views of the field from behind home plate, and includes a delicious variety of food and assorted beverages.”
The email went on to give an option of 9 games to choose from and even offered a few field box tickets for those who want to be closer to the action. As a Chicago resident, I love the personalization of choosing a local event as a way to connect with other ‘SPG teammates’ and the program itself.
For those of you with Ambassadors, what has been your experience thus far?
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