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Yesterday on PMM, we relayed two incidents of seats becoming detached on American Airlines flights resulting in emergency landings this week. Well, here we go again. Today, A third report surfaces of seats on an American Airlines flight from Vail, CO to Dallas, TX detaching inflight. American Airlines strongly denies the link between these three incidents and the ongoing labor dispute though for its customers, the issues continue to mount.
The bottom line
Whether these three incidents are a coincidence or not, the fact remains that American Airlines has a very serious trust issue with its customers right now. I continue to make reservations with AA at my normal pace but I do receive questions from family, friends, and readers expressing concern about their upcoming American Airlines reservations. I won’t go as far as to recommend they cancel their reservation but I do deduce that their strong concern over current reservations indicates they have little interest in making new reservations with the airline under the current circumstances. I like American Airlines and I genuinely want the airline to succeed.
Where do you stand? Were these three detached seat incidents in the same week a coincidence?