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Earlier this year we booked an ultimate award trip with British Airways and American Airlines. The ultimate golf trip, a once in a lifetime trip for the Weekly Flyer family gents to where the game of golf began. We’ve been very excited and busy tweaking the flights as availability opens up until today, when everything seemed to have fallen apart with our return award ticket.
At booking, we slept well that our flights were ticketed on both American Airlines and British Airways across the Atlantic. Our itinerary had us flying in First Class on American and Business Class British Airways.
Since this is a trip of a lifetime, we’ve been staying on top of ticket changes using simple methods, like checking our reservation at the American Airlines website and monitoring emails. But today, things changed for the worse and we didn’t receive any notification.
Cancellation Message From AA
Today, we noticed that the American Airlines website was showing the following error.
So we called them up to find out what the problem was.
Outbound Ticket Routing
The original outbound ticket was still intact. No changes to the First Class award from Orlando to Miami through London to Manchester in First Class. So we’d get to Manchester in time for our first round at the Royal Birkdale golf course, a regular host to the British Open.
Return Ticket Routing – British Tyranny
The return flight is where it got bad. British Airways changed our flight to a day earlier which meant we’d miss our reserved date to play at St Andrews Old Course, the most famous links in all of golf.
For anyone that plans a golf trip to Scotland, you know how lucky you feel when you get confirmed to play a course on a specific day, especially the Old Course at St Andrews. It isn’t like you can just change a date of play for a specific golf course. So we were in trouble if we couldn’t get a later flight.
We were shocked when we found out that British Airways cancelled the afternoon flight for our return. British Airways cancelled the afternoon flight from LGW to MCO and didn’t even inform us of the change. Instead, they changed our return flight to a completely different day which would impact our ability to play the oldest course in golf.
Tyranny…. This cancellation without representation will not stand.
American Airlines Steps Up
Since I booked the award with American Airlines I gave them a call to explain the situation and see if they can help resolve the problem. They agreed that the flight should not have been re-booked on a different day.
There is plenty of availability on AA metal (with double connection) and there is an actual British Airways flight just a few hours earlier on the same day and same route. So American Airlines sent a “message” to British Airways requesting availability on the same day flight which is just a few hours earlier than our original departure time.
If we can’t get on the earlier same day British Airways flight, we’ll simply move to the same day American Airlines (double connection flight) that has plenty of availability.
American Airlines handled the situation very well. It is just plane tyranny that British Airways cancelled the early afternoon flight and booked us on a completely different day when there is plenty of availability on the same day earlier flight.
This one isn’t over yet. Stay tuned for updates on how this one plays out…