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There are two enormously generous benefits for Hyatt Gold Passport Diamond members that are often overlooked. The first is clearly laid out in the Terms and Conditions while the second is not.
1. 2500 bonus points for a closed club lounge.
This benefit is clearly stated on the Hyatt website.
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
The often overlooked detail about this bonus is that club closures lounge are not random. A hotel’s decision to close a club lounge is generally based on demand and whether it is worth staffing and supplying a lounge when occupancy is low. As we approach the end of the year and business travel slows significantly, business-focused Hyatt hotels have a much higher chance of closing their club lounge for extended periods of time around the holidays. Furthermore, some full service Hyatt hotels choose to keep their club lounge closed through the slow season which immediately follows the holidays in colder parts of the US. I have seen Regency Clubs stay closed for months over this winter timeframe.
Valued at 2 cents per point, this bonus represents a 50 USD bonus on top of your Diamond amenity bonus and standard earnings, bonuses and promotions.
It is worth pointing out that hotels are very bad at posting this bonus so a follow-up call to Hyatt Gold Passport is almost always necessary. Properties that forget to post the closed lounge bonus are also properties that often forget to post your Diamond amenity which leads to #2.
2. 50% bonus on Diamond amenities that do not post properly
The second often overlooked bonus is in regards to the Diamond amenity. At full service Hyatt properties in the U.S., Canada and the Caribbean, a Diamond member may choose 1,000 bonus points as an amenity at check-in. At limited service properties like Hyatt Place and Hyatt House the bonus is 500 points. As any frequent traveler knows, hotels do not always post points to your account correctly with Hyatt being one of, if not the worst offender.
This used to bother me until Hyatt implemented retro bonuses of 50% if a Diamond member needs to call in to Gold Passport to credit the Diamond amenity properly. Not all agents know what this is so be sure to use the term ‘Retro Bonus’ when asking and indicate that you should now be receiving 1500 bonus points (or 750 if at a limited service hotel) for your stay.
Valued at 2 cents per point, this bonus represents a 10 USD bonus on top of your standard earnings, bonuses and promotions.
The bottom line
These two often overlooked Hyatt bonuses can add up fast and before you know it you may find yourself spending the night at the Park Hyatt!