Delta Secrets – Save Time And Improve Your Phone Experience


This post may contain affiliate links from our advertising partners, such as American Express. Read my Advertiser Disclosure policy here.

Calling an airline in a busy airport or crowded space can cause delays in processing your phone call request. This is because some airlines use voice command prompts or enter other requests, like survey requests, into the phone call process. The most annoying issue that can happen is the airline phone call asks for you to enter or speak your account number. If there is background noise, your account number may not be heard or entered correctly. Another equally annoying delay in the phone call process is Delta’s request for you “To help improve your experience, would you like to take a 1 minute survey after this call?” This takes another minute or so for the voice command to recognize your desired action.

But with a few simple steps, I’ve almost perfected the process to call Delta and handle my request, even in a busy airport.

Avoiding Repetitive Voice Commands

  • Try putting your phone on mute
  • Enter your account number using your key pad

This will avoid any background noise interfering with the entry of your account number. You’ve just saved yourself multiple iterations of repeating your account number to gain access to the elite member dedicated phone line.

Avoiding Delta’s Repeated Requests For 1 Minute Phone Surveys

Delta’s simple and good-hearted request to “To help improve your experience“with a survey actually slows me down.

Even though they say it should only take 1 minute, the process to indicate that I would NOT like to take the survey often gets interrupted by background noise which further delays the request.

To avoid further delay try following these simple steps:

  • Keep your phone on mute after you enter your account number and pin
  • Push 2 when the request for the survey comes up
  • This will help you avoid the repeated requests for a 1 minute survey

There you have it, my two simple tricks when I call Delta. What are your tricks when you call Delta or another airline to speed up the process?

Sign up for Email || Follow Us On Twitter || Like Us On Facebook || Hotel Offer Page ||AirlineOffer Page || Flexible Offer Page || Tips & Tricks

Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. This post was accurate at the time of posting, offer may be unavailable on this site at a later time. For details on current offers visit the card issuer’s site.

About The Weekly Flyer

The Weekly Flyer writes about travel from a business traveler perspective. He travels the world every week accumulating points and miles along the way.

Sign up for Email || Twitter || Facebook |Tips & Tricks
Hotel Offers || Airline Offers || Bank Offers || Cash Back Offers

Comments

  1. Quick note..Delta cancelled a flight I was to take…called the line and was on hold for over four hours (no kidding). Very poor experience.

Leave a Reply

Your email address will not be published. Required fields are marked *