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While in Berlin this week I learned our train to Prague had been cancelled and we would not be able to arrive in The Czech Republic until the next morning. I had a points reservation for two nights in Prague at a hotel where I have status. I emailed the hotel immediately upon learning of the cancellation to inform the property that I would not be arriving until the next morning but that I wanted them to keep my reservation so we could use my room whenever I arrived in the morning. The hotel acknowledged the request including my arrival time.
I thought I was asking the hotel to save my room for me for the two nights I paid even though I wouldn’t arrive until early morning of the second day.
Of course I arrived at the hotel in the morning to the message from the front desk that my room would not be ready until later that afternoon. Where do you stand on this issue? Should I be entitled to the room immediately since I paid for the room the previous night or should the hotel be able to sell my room that night knowing no one would occupy the room?
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