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I received a tip yesterday on how to trick United’s website with some browser jumps into selling you a ticket anywhere for nearly free. I recreated the steps in just a couple minutes and was able to confirm a flight by only paying for the taxes and fees. I immediately cancelled the reservation with no intention to take the trip.
United picked up on this one fast and is reportedly not honoring these tickets.
It is interesting to note the criteria they used to distinguish this event from the recent glitch that was honored a few weeks ago. The previous glitch of free tickets was reportedly honored because of human error while this round is not honored due to system error.
The bottom line
While exciting at the moment, I am not a big fan of excessive mistake fares. Information Technology is a big challenge for most organizations, especially airlines and I fear the cost of honoring excessive mistake fares has a damaging effect on what airlines offer us (pretty bad!) from a technology perspective.