Errors with Vanilla Reloads at CVS


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This past weekend, I decided to hit up my local CVS store and buy some Vanilla Reloads. My particular CVS keep their Vanilla Reloads behind the counter, so I went up to the cashier who was able to get them from under the register and start the transaction.

I was using my Chase Ink Bold card, which earns Ultimate Rewards points. Other Chase Ultimate Rewards earning cards include the Chase Ink Plus and Chase Sapphire Preferred.

However after the scanned the first two cards, and I had already swiped my credit card he alerted me that their was an error with one of the Vanilla Reloads and that the card had already been activated.

Screen-Shot-2013-12-09-at-12.05.15-AM-943x1024

I thought this was strange, since these cards had been kept behind the register, so wondered how this could of happened. The cashier did not know either and claims he had never seen this before. However, after the transaction was processed, he said there was a message on his computer to process a refund.

So I swiped my card again, and was refunded the $503.95. It’s important to note that I had to swipe my card again to get the refund so had I dashed out of the store, I’m not so sure this refund would of happened automatically.

Screen-Shot-2013-12-09-at-12.05.36-AM

Currently when I log into my chase account, I see the $1007.90 pending charge so let’s hope this refund comes through.

Once refunded, the cashier did take back the card that had the error, so I don’t know if there was any money loaded on it or not, but my guess is there wasn’t.

CVS Vanilla Reload

Key Links:

Ink Plus Business Card (50,000 bonus points after spending $5,000 in 90 days)
Ink Bold Business Card  (50,000 bonus points after spending $5,000 in 90 days)
Chase Sapphire Preferred (40,000 bonus points after spending $3,000 in 90 days)

Bottom Line

It’s important to double check the receipt and make sure all your cards are indeed activated. Have you ever had an error message when trying to buying Vanilla Reloads? How did the store handle it?

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Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. This post was accurate at the time of posting, offer may be unavailable on this site at a later time. For details on current offers visit the card issuer’s site.

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Comments

  1. I had something similar but not at CVS.

    Tried to load the card on to bluebird and bluebird gave an error. However, the next time I tried it, vanilla said this card is already redeemed.
    Checked with amex (no pending transactions) and vanilla both and had to submit a help ticket with Vanilla folks including copy of the receipt, actual card; after 3 days vanilla ppl inComm were able to load the $500 back to the exact same card and the load on to bluebird went without issues.

  2. Exact same thing happened to me as to Stacy Smith. I submitted my help ticket to Incomm on 12/6 and waiting the 3 business days to see their response. Quite a pain as you have to send your drivers license or other government issued ID info as well.

  3. these vanillas are a pain sometimes but its all worth it in the end. anybody who plays this game go through this once or twice.

  4. Paid as usual, receipt said “Processed = will activate within 24 hours” had to wait a full day to see the money on the VR Card.

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