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Letter From Delta CEO On Voice Calls In-Flight

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There has been much anticipation on whether airlines will allow voice calls since the FCC’s public commentary on using mobile phones in-flight and below 10,000 feet. Delta’s CEO has jumped in with direction to their employees today by issuing the following letter. I’ll let it speak for itself.

From: Richard Anderson

Subject:Voice Calls in Flight

Last week the U.S. Federal Communications Commission voted to seek public comment in consideration of lifting its ban on in-flight cell phone use. Delta will not allow cellular calls or internet-based voice communications onboard Delta or Delta Connection flights.

Our customer research and direct feedback tell us that our frequent flyers believe voice calls in the cabin would be a disruption to the travel experience. In fact, a clear majority of customers who responded to a 2012 survey said they felt the ability to make voice calls onboard would detract from – not enhance – their experience. Delta employees, particularly our in-flight crews, have told us definitively that they are not in favor of voice calls onboard.

Delta has moved quickly when technological and regulatory breakthroughs provide opportunities to make flying better for our customers. That is why we were the first to file our plan with the U.S. Federal Aviation Administration to allow customers to use portable electronic devices below 10,000 feet. Similarly, if the FCC lifts its ban on cellular use in flight, Delta will move quickly to enable customers to use text, email and other silent data transmission services gate to gate.

Even as technology advances and as regulations are changed, we will not only consider what we can do, but as importantly we will also consider what is right for our customers and our employees. This is yet another example of how we continue to have your back and how we also rely on your professionalism and experience to guide our actions and decisions.

Thanks for all you do every day for our customers, our colleagues and our business.

Bottom Line

There you have it, Delta has given clear indication they will not allow the use of phones in-flight.

I’m just fine with this approach. I wouldn’t want colleagues or others being able to reach me in flight. It’s a time I view as either productive time (to work) or down time (to relax) and am just fine with not being able to use my phone.

What are your thoughts?

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About the author: The Weekly Flyer is writes about travel from a business traveler perspective. He travels the world every week accumulating points and miles along the way. Feel free to reach me at theweeklyflyer@gmail.com

{ 4 comments… add one }

  • Mike December 18, 2013, 11:26 am

    Wait… if I’m reading the letter correctly, phones will be allowed in-flight. But only silent mode features, just as emails, txts, and web surfing. The use of voice calls was not addressed, so the assumption would be that it not be allowed.

  • Mike December 18, 2013, 11:27 am

    So your colleagues can still reach you, just not through voice calls.

  • Micky December 18, 2013, 2:07 pm

    Voice calls were in fact addressed. There is no assumption.
    “Delta will not allow cellular calls or internet-based voice communications onboard Delta or Delta Connection flights.”
    How much clearer can it get?

  • Scott December 18, 2013, 2:57 pm

    when the sky phones were in the back of the seats no one complained/

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