Update on Mistake Rate at the St. Regis Washington DC


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Earlier this week, I wrote about how several Starwood hotels were offering extremely cheap rates. One of those properties was the St. Regis Washington D.C., which was offering rooms for $30 per night.

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However, it looks like they will not be honoring them as I just received the following email:

Dear Guest,

We are writing on behalf of The St. Regis Washington D.C. with regard to your reservation for November 2015.

Please be aware that due to a system error, you were able to confirm an incorrect rate significantly lower than the normal rates for the hotel. We have investigated the problem and concluded that instead of presenting the correct rate for the room type booked; our system published the difference between two rates, resulting in the incorrect, very low rate.

We sincerely apologize for any inconvenience this may cause but we cannot honor your reservation at the incorrect rate. The correct nightly rate ranges from $635.00 to $725.00.

If you would like to keep your reservation, please respond to this email and we will ask the hotel team to follow up with you directly with details on the correct rate. You may also cancel your reservation without penalty. 

If we do not hear from you by Wednesday June 4th, we will cancel the reservation. We realize this is disappointing and appreciate your understanding.

Bottom Line 

There were still several other properties offering cheap rates that night that we have not heard from, so there is still a chance some of them will honor them or even offered a discounted rate as the inconvenience.

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Comments

  1. Will the pre paid rate be refunded back? No mention of that. I would think so but..

  2. @Alex, they would have to refund that if they cancelled the reservation.

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