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Last week, we shared how several Starwood hotels were having mistake rates from $10-$30 per night.
One of those hotels was the Westin Diplomat, and they have decided not to honor the reservations.
I just received the following email from the hotel:
Dear Valued Guest:
We are writing with regard to your reservation(s) for November 2015. Please be aware that due to a system error, you were able to confirm an incorrect rate, significantly lower than the normal rates for the Westin Diplomat Resort & Spa. We have investigated the problem and concluded that instead of presenting the correct rate for the room type booked our system published the difference between two rates, resulting in the incorrect, very low rate. We sincerely apologize for any inconvenience this may cause but we cannot honor your reservation at the incorrect rate. If you would like to keep your reservation(s), please contact in-house reservations at the hotel directly at 954-602-8700 for details on the correct rate. You may also cancel your reservation(s) without penalty. If we do not hear from you by Friday June 6th by 5pm, we will cancel the reservation(s). We realize this is disappointing and appreciate your understanding.
The Westin Diplomat
It’s disappointing that this hotel isn’t honoring them since they were only offered for two nights (as opposed to a whole month like the St. Regis was offering). You win some and lose some and this time it’s a loss.
- Mistake Fare Alert: New York-Milan for $130 One-Way
- Mistake Rate: $10 Westin Diplomat- Hollywood, FL
- Update on Mistake Rate at the St. Regis Washington DC
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