United NOT honoring cheap $85 First Class Fares


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Earlier today, View from the Wing wrote about $85 Business and First Class Sale Fare, Europe – US on United. By the time I saw it, the deal had ended so I didn’t get in on this on, though it appears United is not going to be honoring these tickets.

United 787

United has finally announced their decision on what they’re gonna do about these fares.

United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.

Bottom Line

You win some and lose some.

What do you think, should United have to honor these fares, or are they able to cancel them?

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Comments

  1. On a pure technicality basis, I don’t think they should have to because people falsified their billing address, which relieves them of DOT regs

  2. @mcdullhk88
    The fares were filed properly, but the third party currency conversion service improperly converted the prices.

  3. @John

    For reference, I booked one of these.. I never changed my address.

    I changed the country of sale, and used my CC on file.. went right on through. It never prompted me for my billing address, and I even changed my nationality from Denmark (auto filled) back to USA and no problems until this afternoon and they cancelled it without any notice. They posted it on twitter, but that’s not notice. Send me a mail merged email, do something a little personal.

    Anyway, my 2 cents, I’m filing DoT complaint, but just because it’s standard process.

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