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Yesterday I did a random reconciliation of my REDcard account and found that I was missing a $900 load to my card. I had loaded $900 with my American Express card on March 7th at Target and nothing was different from any other time that I have loaded my Prepaid REDcard.
REDcard Load Issues – Missing Funds
I called REDcard and they said that they have had issues in March. After a long hold time, I opened an investigation and opened a complaint.
In the end, REDcard said there was an issue at the terminals in the stores the day I loaded my card. Also they told me that they had problems in February on 25th and 26th, where credit cards were charged but REDcards were not loaded. So, essentially you could be missing money like I am, $900. I’ll get my money back, but the real issue is what if I hadn’t noticed this discrepancy?
If you use your Target Prepaid REDcard to load fund regularly, you might want to check your REDcard balances and reconcile each month. I know after this fiasco, I definitely will be double checking that the money is there.
Check your REDcard account to make sure that you aren’t also missing funds that were charged to your credit card and then not loaded properly to your REDcard account. If you are missing money, make sure to call REDcard right away as, thus far I haven’t received a notice from REDcard stating that this error had occurred.
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