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**Update: Hyatt Diamonds now receive the full breakfast experience at this property**
I’ve previously stayed at the Andaz Maui shortly after it opened, however last month, I decided to stay at the property once again. If you’re interested in reading my other review, you can here.
This property is a Category 6 hotel requiring 25,000 Hyatt Gold Passport points per night or 12,500 points plus $150 for cash and points.
I arrived in from Los Angeles late in the evening the first night, and after some back and forth, was given a partial ocean view suite after using a Diamond Suite upgrade.
The room featured a comfortable king sized bed.
There was a 2nd bathroom in the living room as well.
One nice perk with Andaz hotels is that the mini-bar in included.
The living room featured a larger table, desk, couches and some other seating areas.
Breakfast is served in the hotel’s main restaurant, Ka’ana Kitchen. This is one thing that has changed since the last time, instead of having the main buffet, they now have two different options:
Ka’ana Pantry: In the spirit of ‘ohana, we’ve prepared bountiful tables of farm fresh foods including fruit, eggs, cured fish & meats, cheeses, freshly baked breads & pastries, and other daily housemade specialties. *Includes one side dish, and choice of orange juice, apple juice, POG juice and Honolulu Coffee Co. drip coffee.
The Breakfast Experience: We present an abundance of specialty dishes representing the many cultures who call Maui home. Enjoy a taste of limited growth Maui coffee and hand-extracted juices from our breakfast beverage mixologist
The Ka’ana Pantry option is available for $28, and this is the free option for Hyatt Diamond members. The other option for the full buffet, which includes pancakes, omelets and fresh juices is now called The Breakfast Experience and is available for $45 per day, or a $17 upcharge for Hyatt Diamond members. Previously, this full buffet was included for Diamonds, but not anymore.
Ka’ana Kitchen restaurant
Ka’ana Pantry (included for Diamond members)
Ka’ana Pantry (included for Diamond members)
Hot options, not included in the Pantry section. Not pictured is the omelet station and fresh juice area.
The hotel boasts several pools with lots of chairs and umbrellas.
Main hotel pools
Main hotel pool
Adults only pool
Adults only pool area
The hotel has a small beach area outfront with chairs and umbrellas which are included for guests.
One day we walked along the path by the beach in Wailea, which you can walk along which connects to all the other hotels in Wailea including the Faimont Kea Lani, Four Seasons Wailea, and the Grand Wailea.
The hotel does have a nice a spa area, though unlike in the past they now charge a whopping $45 to access the steam room, sauna and hot tub, unless having a treatment.
I really like the Andaz Maui and Wailea, but it seems like they are all about nickel and diming their guests, especially Hyatt Diamond members. Loyalty is not valued at this property in my opinion, whether its fighting for a better room upgrade. They’ll try to upsell you to a better view room rather than upgrading Diamonds. I’ve talked to several guests who’ve stayed here and they all have the same experience with check-in.
The breakfast for Hyatt Diamonds has also gone downhill, not getting access to the full buffet and only the continental option.
As a reminder from Hyatt’s website: Diamond enjoy daily complimentary full breakfast in hotels without a club lounge. Per Hyatt’s website’s Daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) will be provided to the member and each registered guest in the room, maximum four (4) people.
By offering only the continental option, with a hot side, I wouldn’t really call this the standard breakfast buffet in my opinion, so I think they should re-consider what they offer Diamonds.
Next the resort fee of $40 per day, which is NOT waived for Diamonds. Per Hyatt, it is waived on award stays but not on Cash and Points stays. You can read what it includes here, but in reality it doesn’t include much. They claim to include Outrigger excursion and Stand up paddleboard lessons, however when I was there neither was offered due to rough waves. Also note the resort fee does NOT include parking which is $30 extra per night.
Lastly, you’d think with the $40 resort fee that spa access would be included, but nope it’s an additional $45 per night, which I find outrageous, since when the property opened it was included. At least bring this back from Diamonds.
Anyways, don’t get my wrong this is a great property in Wailea, with gorgeous pools and common spaces, though DO plan on being nickel and dimed, especially if you’re a Hyatt Diamond member.
Have you stayed here recently, feel free to comment below on your experience.