Has Hyatt Ended Its Free Hyatt Diamond Status Match?


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Earlier this weekend, Hyatt tweeted on their @HyattConcierge Twitter page, that if you’re looking for a new loyalty to program to switch to, after the news about the Starwood and Marriott merger, to reach out to Hyatt via Twitter for a status match.

Hyatt San Antonio

Initially they were offering complimentary Hyatt Diamond Status for those who were able to send their credentials to them and one stay with SPG. However, I just tried to reach out to them on Twitter and received the following response, of Hyatt offering Platinum status instead.

Screen Shot 2015-11-22 at 11.24.19 AM

As a reminder, Benefits of Hyatt Diamond Status Include:

  • Achieve rewards even faster with a 30% point bonus when choosing points
  • Enjoy the best room available upon arrival, excluding suites
  • Receive exclusive access to the Regency Club or Grand Club lounge featuring complimentary continental breakfast and evening hors d’oeuvres. Enjoy daily complimentary full breakfast in hotels without a club lounge
  • Treat yourself to a suite upgrade at the time of reservation four times annually on eligible paid nights
  • Receive a special welcome point bonus or food and beverage amenity during each stay
  • Receive a nightly room refresh
  • Receive the confirmed bed type at check-in
  • Stay connected with complimentary in-room Internet access
  • Expedite check-in at a dedicated area for elite members
  • Ensure a room is always available with our 48-hour guarantee
  • Extend your stay until 4:00 p.m. with a late check out request
  • Book reservations through an exclusive Diamond line

hyatt kauai

Bottom Line

It appears Hyatt is no longer giving Hyatt Diamond Status to SPG members who requested a match, and they are only matching to Hyatt Platinum

Were you lucky enough to be one of the few that got Hyatt Diamond? Feel free to share your experience below.

Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. This post was accurate at the time of posting, offer may be unavailable on this site at a later time. For details on current offers visit the card issuer’s site.

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Comments

  1. I responded to an email exchange on Friday asking me to send in proof of SPG status and they would consider level of match (I am SPG Plat and Hyatt Plat). I have had no response to provided information. If I do get a diamond match I will switch my spend to Hyatt. If not I will focus on SPG next year.

  2. Finally just this morning received this twitter response, which seems to indicate their responses are changing rapidly:

    Please Email us @ goldpassport@hyatt.com along with your GP# account 1- A copy of your Gold membership card with SPG; 2- A copy of your past stay completed with our competitor in the last 12 months. We will evaluate your request based on the need of our guests and our business within the next 24-48 hours. ^JEK

  3. I just got the email. Diamond status matched from IHG Plat. I did send the email with screen shots the first night when the match was just starting.

  4. I got matched to Diamond this morning after emailing them Thursday evening with my Marriott Platinum details. But quick question: the four suite upgrade certs expire end of February 2016! Why are they only good for three months?? Can I request an extension? Thanks for any feedback.

  5. Just checked my Hyatt profile online and was matched to Diamond from my SPG Platinum status. Thank you, Hyatt, for providing the best alternative rather than waiting for Marriott’s decision on what will happen. With over 75 nights a year in Starwood properties, it will be quite easy to reach the minimum 25 night requirement to maintain Hyatt Diamond.

  6. I was one of the lucky ones. I have SPG gold status and had Hyatt Platinum status. I was given Hyatt Diamond Status until 2/2017. But I tweeted Hyatt as soon as I heard about it and sent in my screen shots immediately. Thanks Hyatt!

  7. Requested early Friday via Twitter and email. Received Twitter response yesterday asking for further proof that was already included in the Twitter IM.

    Just got this:
    Thank you for your interest in Hyatt Gold Passport. We have received your recently submitted request for membership and review of your tier status, and will get back to you within the next 14 business days.

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