American Airlines announced that they would be enhancing their airport lounges at several of their airports, to create a more exclusive offering for their passengers. They’re going to be adding new locations, refreshing current locations, and adding pre-flight meal in their clubs.

Here’s how American plans to enhance the airport experience:

• Flagship Dining – A first for any U.S. carrier, American will introduce a one-of-a- kind, pre-flight meal with full tableside service and elegant dining at select gateway hubs, including:
  • New York’s John F. Kennedy Airport (JFK)
  • Dallas/Fort Worth International Airport (DFW)
  • Los Angeles International Airport (LAX)
  • Miami International Airport (MIA)
• Flagship Lounges – Starting this spring, American will redefine its exclusive Flagship Lounge locations at JFK, LAX and Chicago’s O’Hare International Airport (ORD), with more expansive spaces, more modern furnishings and access for more premium customers. The elevated Flagship Lounge experience will make its debut at DFW, MIA and Philadelphia International Airport (PHL).
• Admirals Club Lounges – Continuing its historic refresh of Admirals Club lounges across its global network, American is adding locations at Houston’s George Bush Intercontinental Airport (IAH) and Orlando International Airport (MCO).

Flagship Lounges 
As part of a multi-million dollar renovation, American will introduce a new Flagship Lounge experience in six gateways, offering dramatic renovations, refined décor and ambiance,  and additional healthy cold and hot food and beverage options as customers unwind before their flights.

All Flagship Lounges will be larger and ultramodern, with elegant furniture, providing increased comfort and connectivity with more power outlets to recharge personal devices. With more expansive spaces dedicated to each Flagship Lounge, all trans-Pacific, trans- Atlantic, deep South America and Airbus 321T transcontinental customers booked in First Class and Business Class will have access to Flagship services beginning in 2017.

Behind the scenes, culinary chefs will prepare fresh, healthy food options in state-of-the-art gourmet kitchens. Buffet service will feature new selections, and the Flagship Lounge will continue to offer premium liquor, beer and wine. As always, Premium Services representatives will provide personal assistance with any travel needs – itinerary changes, upgrades or future reservations.

Bottom Line

American is really trying to enhance the customer experience, and I think this latest announcement is another step in the right direction for the airline. I’m personally excited to try out the pre-flight meals, which will be offered for first class passengers on American’s three-class international and transcontinental flights.

Feel free to share your thoughts below on this latest announcement.