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With The Platinum Card® from American Express now a metal card, current cardholders were quick to request the new cards either online or over the phone, with the option to have these overnighted. However, it appears there may already be a shortage as several cardholders have reported not receiving their replacement cards today.
Yesterday, I spoke with American Express who confirmed the new cards were ready and they said they would send a new metal card replacement out, which was supposed to be overnighted today. However, nothing has arrived and I spoke to American Express who has confirmed it didn’t get sent out yet, and that the new cards were taking longer than expected to be sent out.
Perhaps more members than they thought requested the new metal cards. When they launched this new card, current cardholders would receive the new card once theirs expired, though they could request a replacement card. Based on how many comments and people talking it sounds like the majority of current Platinum cardholders requested these new cards, which may be more orders than they can handle.
As a reminder in addition to the new metal card other new benefits of the Platinum Card from American Express include:
- $200 Uber Credit: Cardholders will receive an annual $200 fee credit for Uber. If you are a Uber user, as long as you link your Platinum Card to your Uber account, you’ll actually get a $15 ride credit each month culminating with a $35 credit each December. This is in addition to being granted Uber VIP status, which can score you the highest Uber drivers.
- 5X Points on Hotels: Similar to the current benefit of earning 5X Points on airfare, you’ll now earn 5X points on hotels, however this is only valid for hotels booked through the amextravel site. In addition, Fine Hotels and Resorts bookings do not earn the added points.
- New Metal Card and Complimentary Gold Authorized Users: Taking after the Chase Sapphire Preferred, cardholders will now be issued metal cards with a new design. Additionally, authorized users will receive complimentary Gold cards before requiring a $45 fee.
Has anyone received their replacement American Express metal card yet? Feel free to share below!
Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. This post was accurate at the time of posting. For details on current offers visit the card issuer’s site.