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Last week, Delta Air Lines cancelled thousands of flights following severe weather in Atlanta that impacted Delta their entire operation across the system. This was due to not having their crews and aircrafts in place to restart the operation coupled by the fact that flights were already full for Spring Break travel, making rebooking customers nearly impossible.
Last week I was faced a lengthy delay due to not having a crew, and eventually had my flight cancelled. I decided to phone up customer care this evening and found out that the airline will be offering compensation to thousands who had their flights delayed or cancelled.
They offered either a $200 Delta voucher or 20,000 SkyMiles, and I was told this was for those passengers who were delayed more than 3 hours or who had their flight cancelled from between April 3-9, 2017.
You may recall they offered similar compensation for those who experienced delays due to their computer outages last summer. While Medallions were offered 20,000 SkyMiles and a $200 voucher, this outage was blamed solely on Delta. With the most recent IROP, it was due to weather which needless to say is out of Delta’s control, so I think it’s very generous on them offering compensation.
Again from the corporate customer care I spoke to, I was informed that this compensation should be proactive and you should receive by May 1, 2017 if you qualify. If you want to inquire if you qualify, or feel you should receive compensation (even if not a three-hour delay), the number for Corporate Customer Care is 1-800-455-2600 or you can fill out the Contact Us form online.
Hat Tip: Flyertalk