No More Turndown Service?! How Hotels Will Be Changing in 2018


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If you expect your five-star hotel to offer turndown service, you may want to think again. Per a Bloomberg article, turndown service could be going away next year, as this is one of seven ways how hotels will be changing in 2018. It turns out most of these changes aren’t so customer friendly, as hotels look to cut costs.

No More Turndown Service?! How Hotels Will Be Changing in 2018

No More Turndown Service?! How Hotels Will Be Changing in 2018

Per this Bloomberg article, here’s a look at one of the seven changes we can expect next year.

Here’s one way: Turn-Down Service Will Disappear

Enjoy those chocolates on your pillow, while you still can. “More and more hotels are making turndown service optional for two reasons. One is cost,” says NYU’s Hanson. The second, he says, is privacy. “We go through cycles when people are more private and more open, and right now—for reasons I can only speculate about—people are feeling more private about their personal space. Some people don’t like their toiletries straightened up.”

“It’s a fair comment” says Deloitte’s Langford. “My personal view is that there are things you value and things you don’t, and I don’t need anyone to turn down my bed. With certain companies, it may be part of a brand promise. But if it’s not, it’s a cost—and it doesn’t need to be provided.”

You can view the other six changes that we can expect next year in the article.

What are your thoughts on turndown service being discontinued? It is something that you yearn for when traveling, or do you prefer not to be disturbed in the evening? Feel free to share your thoughts below.

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