American Express Platinum Update On American/US Airways Lounge Access

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One of the cards I’ve been getting a lot of questions about lately is the American Express Platinum Card and if they are doing anything due to the loss of their lounge benefits.

American Express Platinum Update

This card will no longer provide access to US Airways Clubs or American Airlines Admirals Clubs starting March 22, 2013, as well as no longer provide guest access to Delta SkyClub’s which was just announced.

While, I decided to call up the American Express Platinum team by calling the number of the back of my card, and was transferred to their membership department.

American Express Platinum Update

I expressed my concern with both of these matters and asked if there was anything they could do. While lo and behold, the agent was more than happy to give me an additional $100 airline fee reimbursement for American Airlines/US Airways to help with the lack of their lounge access.

The rep was able to sign-up me for this offer which will be available to use starting March 22nd (the day you lose lounge access) through December 31st.

So I encourage everyone who has the American Express Platinum card to call up Amex and express your concern and see what they can offer for you.

There have been reports that American Express was offering $200 or even $500 airline free credits for American Airlines and US Airways, however since I have only used their lounges a few times, I suggest that is why I was only offered the $100 credit.

American Express Platinum Update

I still believe this card provides a lot of benefits including Delta Sky Club access (just for the cardholder), Priority Pass Select, Air Space Lounge Access, and now access to the new American Express Centurion lounges which are currently located at LAS and DFW, with more to come soon including LGA and SFO.

The card also has a $200 airline fee credit each year, reimburses the $100 Global Entry fee, and offers the American Express Fine Hotels and Resorts program as well as complimentary SPG Gold status.

Have you called up Amex in regards to this card? What were you offered?

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  1. I was offered $200 and upon reading about the additional money earned upon calling, I called them.

    I was offered nothing, told them friends were offered more subsequently but they weren’t budging.

    Going to try again now that delta is going away too.

  2. Brilliant! Could you also then check with American Express Delta Reserve about whether they would do something similar as some way of providing compensation for the loss of the valuable benefit of being able to bring 2 guests in to the lounge. That would only be fair, and the sudden high-handed change in their rules about the lounge access benefit in effect becomes a case of “bait and switch”!

  3. I cancelled my card and received an e-mail a couple of days later for a $200 credit – and I have never used a lounge with that particular card 🙂

  4. Thanks just got $500 airline fee reimbursement offer for American Airlines/US Airways.valid from 3/22 to 12/31

  5. I have called twice and both times they have said that there is nothing they are doing since it’s a change in Delta/AA policy. What are you saying to get a rep to offer compensation (either dollars or points)?

  6. I tried calling a second time but again was rejected. Nothing granted on top of the initial $200 offer. I’m canceling. If only because of their double standards and “unfair” treatment. My fee just posted so it’s good timing.

  7. Please note: Corporate AMEX holders are eligible for $100 credit max. Anyone with a personal AMEX + high volume club use + high enough annual spend = maybe you can ask for more reimbursement. Depends on the person you chat with. Also, AMEX applied an algorithm to determine which personal cardholders would be contacted or eligible for the increased reimbursement. If you were unaware, then you were not selected.

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