Hyatt Diamond Suite Upgrade Glitch In Account

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I just logged into my Hyatt Diamond account and noticed that instead of it showing the 4 Suite Upgrades, it instead shows Free Night Award – Category 1 – 4. I haven’t tested this out if it actually works to book it, but thought I’d post about. Apparently there is a Flyertalk thread about it also.

Hyatt Diamond Suite Upgrade

Normally as a Hyatt Diamond you should get 4 Suite Upgrades each year, which were deposited today, though this error may result in something else.

Hyatt Diamond Suite Upgrade

Terms and Conditions of the Free Night Awards:

For the purpose of this Promotion, “Free Night Award” shall be defined as one (1) night in any available standard room at any Hyatt hotel or resort designated as Category one (1) through four (4) under the Hyatt Gold Passport program. PLEASE NOTE that these Free Night Awards are not valid at properties in any other category and they expire October 31, 2014. They may not be transferred, used, or extended beyond the expiration date or exchanged for points. To find Category one (1) through four (4) properties, visit A property’s category is subject to change at any time prior to booking without prior notice. Hyatt Gold Passport reserves the right to alter or withdraw this promotion at any time without notice. This promotion is subject to the complete Terms and Conditions of the Hyatt Gold Passport program. For complete program terms and conditions, visit Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt Hotels & Resorts® encompasses hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation. The trademarks Hyatt®, Hyatt Hotels & Resorts®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Place®, Hyatt House®, Hyatt Zilara™, Hyatt Ziva™, Hyatt Residence Club®, Hyatt Gold Passport®, and related marks are trademarks of Hyatt Corporation and its affiliates. ©2014 Hyatt Corporation. All rights reserved.

Bottom Line:

Do you think if you have these in your account you will be able to book actual free nights? If so, I’d try to do it sooner than later before they correct this error.

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  1. IMO — probably just a cosmetic thing on their website. They probably have them coded properly in the backend. I value the upgrades much more than those free nights anyway :).

  2. Found it out myself today, before seeing this. Tried to book it but goldpassport doesnt see the award.

  3. We are aware of a glitch mistakenly labeling the 2015 Diamond Suite Upgrade Awards as Free Night Awards, and we are working to resolve the discrepancy as soon as possible.

    My sincerely apologies for the confusion, and we appreciate your patience while we get this fixed.

    If you have any questions or concerns, please contact Customer Service.

    Safe travels,

    Jeff Zidell
    SVP, Hyatt Gold Passport

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