As I was on a work trip this week, I overheard some customer service employees mention that Southwest Airlines will be testing out some new ideas for family boarding. The test will initially take place at the Orlando airport and not all flights will have the new boarding test so be on the lookout if one of your flights does.
While the exact specifics of the trial are unknown, it should be going on for about two weeks and the plan is that they are going to be experimenting with changing the age range for eligible children as while as when family boarding will occur in the boarding process.
Southwest‘s current Family Boarding states that an adult traveling with a child four years old or younger may board during Family Boarding, which occurs after the “A” group has boarded and before the “B” group. If the child and the adult are both holding an “A” boarding pass, they should both board with the “A” boarding group.
I have mixed feelings on this one. Part of me thinks – if the current system isn’t broken, then why fix it? But I also think that it doesn’t hurt to try something different.
What do you think about Southwest Airlines Family Boarding? Any ideas on how to improve the system?