Today United reportedly was shut down completely today due to a network connectivity issue that impacted their systems. Here are some options for you if you had a ticket to fly today on United.
Travel disruptions due to a system outage
What To Do If You Were Supposed To Fly United Today
- The change fee and any difference in fare will be waived for new flights departing between July 8, 2015 and July 10, 2015, as long as travel is rescheduled in the same cabin (any fare class) and between the same cities as originally ticketed.
- For wholly rescheduled travel departing after July 10, 2015, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
If you have a ticket to fly United today, you can reschedule to fly anytime until Friday with no change fees and no difference in fare to compensate for today’s events. That means if you have an award ticket you could also potentially switch to a flight that doesn’t have an award seat available (until Friday.) You will also get your change fee waived if you change your ticket for today to anytime after Friday but, you will have to pay the difference in fare if there is one. Changes in locations will result in you having to pay the difference in fare if there is one.
Knowing your options in situations like these is half the battle. Best of luck to those impacted today and post back a comment if you have anything else that might help other travelers in this situation.