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Earlier this week, there was a report that United gave away a toddler’s tickets seat to a standby passenger.
United Apologizes For Taking Toddler’s Seat But, Is That Enough?
According to the AP and MSN, United has now apologized for this incident and refunded the boys ticket but, is that enough? The mother of the 27 month old child had bought a nearly $1,000 ticket for her son to sit in his own seat on the trip from Hawaii to Boston with a layover in Houston. After United employees gave the little boys seat to a standby passenger, the mother was forced to hold her toddler son on her lap for the 3.5 hour flight. You can watch the video and see the pictures that the mother posted here, AP and MSN.
United Airlines has apologized to a Hawaii teacher who was forced to hold her 2-year-old son on her lap for three-and-a-half hours after an employee gave the toddler’s purchased seat to a standby passenger.
Hawaii News Now reports that Shirley Yamauchi says she paid almost $1,000 each for two tickets because children over the age of 2 are required to have their own seat.
United claims that there was a mix-up in their system which caused the error.
I understand that mistakes happen. But, doesn’t it seem like there was more that everyone could have done in this instance? I understand the mother being scared of retaliation if she refused to give up the boy’s seat, due to other recent United horror stories. But, what about the flight attendant; couldn’t she have fixed the mistake and apologized to the standby passenger that they made a mistake? How about the standby passenger speaking up and saying that he didn’t want to take the little boy’s seat? What do you think? What would you have done in this instance? And what do you think of United lately?
Read more United in the news stories here:
HT: AP and MSN
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