Aeromexico Premier Business Class Mexico City- New York (JFK)

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Points Miles & Martinis contributor Nicky shares his thoughts on his return flight from Mexico City back to New York (JFK). You can view his Flight Review: Aeromexico Premier Business Class JFK- Mexico City on how he flew down there.

This report will cover the return flight from Mexico City to New York-JFK in Clase Premier (Business Class) on a Boeing 787-9.

At the Mexico City Airport, I headed to the Premium Check-in desks.  However, there were only a few people working for the early morning flights, thus a long wait.  This was pretty disappointing but a few more agents showed up.

Once past security, I headed to the Aeromexico Lounge.  Note this lounge is also a Priority Pass Lounge member and members can access the lounge as well.  

The lounge was nothing special and a bit crowded and felt dark. There was only a few continental breakfast options along with beverages.  I was surprised that guests had to ask for mugs and glasses for drinks. However, a full self service display of beers and wine were available for guests at all hours.

Since the lounge was basic, I headed to the gate.  The plane to take me back to New York was a Boeing 787-9 but no special livery today.  Premium passengers were called first and I boarded the plane and flight attendants warmly greeted passengers.

Like my first flight, The flight I was on was operated with a Boeing 787-9.  I was in the Clase Premier cabin in the first cabin and was able to snag seat 1A.  At the seat there was a pillow, blanket, and headphones. Before leaving, one of the flight attendants came around offering a water or orange juice along with menus.  One thing to note about this seat, there will be a lot of foot traffic as it is the first row of the cabin so if you are looking to get rest and peace, I suggest choosing another seat.    

After takeoff, the flight attendant handed out hot towels and landing cards.  Unlike the first flight, flight attendants offered beverages and breakfast service at once.  

The choices were an omelet with cheese and refried beans or a chicken tamale. Both were served with a side of fruit and bread and was served on a tray.  I went with the omelet which was okay. The beans were very bland and fruit was very sweet. When the flight attendant offered bread, I pointed to which one I wanted but she informed me to pick it up with my hands.  I found this a bit unsettling as usually flight attendants use tongs to place it on the plate.

When I asked for milk with my coffee, they handed me powdered creamer, which was something I wouldn’t usually use and did not seem very premium class.  Flight attendants cleared up trays and disappeared for the remainder of the flight. They did not offer bottled water this time around.

After the meal service, I watched a movie or two and walked around the cabin.  The bar area was not fully setup – only bottled water, tea and coffee and no flight attendants to assist.  Like the first flight, there were no offerings of a pre-arrival beverage or snack. Soon after, we arrived in New York.  

I found this flight more disappointing than the first.  Flight attendants were friendly however not polished or apparent.  No greeting passengers by name or personal attention. Quite possibly their soft product might be different on long haul flights, which I would be willing to try.  However, it’s a delight to fly a new plane and a fantastic premium seat on a flight like this.

Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed.

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  1. Had bought a MCO – LIM – MCO in business. Blurbs seats on the outbound flights were broken abs couldn’t fully recline. The business classes were nothing special and was fully disappointing. Our special meals (ordered months ago) were missing on first flight and were awful on second fight. We had to return early from the trip and Aeromexico wanted $2700 to change our tickets. We bought new tickets back on AA, forfeiting our return flights. We never will fly Aeromexico business. It was a COMPLETE WASTE of our money. Service, bad seats and lack of proper customer service online makes Aeromexico the worst airline in my opinion.

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