Marriott Bonvoy officially launched last year in August, so it’s been almost a year since the start. Previously there was Starwood Preferred Guest, Marriott Rewards, and Ritz Carlton Rewards all which have been combined.
As a result, there’s a bunch of Marriott Bonvoy members, but even more there are a TON of elite members in the program. As a result, it seems like more and more complaints from elite members (specially Platinum, Titanium and Ambassadors) who aren’t receiving their benefits.
At a recent Marriott property, the front desk agent made mention that of the 100 arrivals, there were 7 Ambassadors, 15 Titaniums and 18 Platinum members arriving. 40% of the days arrival held Platinum status or higher for this specific example, and it’s not just a one off. Most popular city center and resort properties are in the same spectrum.
Hotels just don’t have the amount of suites in inventory to provide suite upgrades, so it seems over the course of this year so far, that suite upgrades aren’t being given as often.
The other challenge is the 4pm check-out. Not so much as if it’s being honored, but upon arrival, I’ve been told a handful of times this year that the reason my room isn’t ready is the previous guest is also a platinum member and isn’t leaving until 4pm.
Marriott does have their Ultimate Reservation Guarantee, which ensures if you booked a room your reservation will be honored, however that doesn’t help with any sort of room upgrade guarantee.
Have you noticed a lack of elite benefits with Marriott this year so far as a Platinum Elite, Titanium Elite and Ambassador Elite member? Feel free to share your thoughts in the comments below.
Check out Marriott Launches New No Fee Bonvoy Bold Card to earn more Marriott points!