Ocean Resort Atlantic City Leaving Hyatt

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One of my least favorite Hyatt hotels, the Ocean Resort Atlantic City will be leaving Hyatt as of January 1, 2020. We’ve shared Why World of Hyatt Members Should Avoid the Ocean Resort Atlantic City, and it turns out that they’ve must of gotten enough complaints from World of Hyatt members, as the partnership between the two is officially ending.

For those who have been, even though this is part of Hyatt’s Unbound Collection, the hotel has their own reservation system, which causes confusion including not even seeing a World of Hyatt’s member status, not locating points reservations and more.

Per Ocean Resort,

Ocean Resort Casino will no longer be operated as a Hyatt-affiliated hotel or within The Unbound Collection by Hyatt brand. The hotel will continue its normal business operations as a part of The Unbound Collection by Hyatt brand through 11:59pm EST on December 31, 2019. Reservations may continue to be booked on Hyatt booking channels until 11:59pm EST on December 31, 2019. 

Ocean Resort Casino remains dedicated to providing exceptional service to our guests during the transition. Existing hotel reservations, except for World of Hyatt award stays, will not be affected due to this brand change. After December 31, 2019, World of Hyatt members will not be eligible to receive World of Hyatt program benefits when staying at the hotel, including earning World of Hyatt points and redeeming World of Hyatt points or free night awards. World of Hyatt members with award stays scheduled at this hotel after December 31, 2019 may contact Hyatt’s Global Reservations Center at 1-800-344-9288 for further assistance and booking options.  

Bottom Line

I’ve stayed here a couple times in the past few years and always have had negative experiences as a World of Hyatt Globalist, and have filed complains with World of Hyatt. I can’t help but think that I’m not the only who had such a poor experience in the past, and given the limited partnership to begin with, Hyatt decided to cut ties.

Have you stayed at the Ocean Resort Atlantic City before? Feel free to share your thoughts about the property leaving Hyatt in the comments below.

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Comments

  1. I disagree when you want togo to ac on a sat it’s a great redemption on points which is usually available. Yes a lot of customer service mistakes and can’t use casino comps if u book with Hyatt for room charges will be missed since casinos room conps dry up in summer and Saturday.

  2. Such a loss we loved the ability to use pints at an AC boardwalk hotel ! We never had issues with reward stays or benefits

  3. I stayed numerous nights and it was a mixed bag. Loved the breakfast benefit where you could charge whatever you wanted to the room and get reimbursed. Did use a suite upgrade reward last Summer and they screwed it up. Didn’t get the suite but did receive some points back. Did get upgraded to a suite a few times. I’ll miss being able to book a Saturday during the Summer on points (12K) for a $600 room. Was planning on a 5 night stay over 4th of July like we did in 2019, and was surprised the Ocean Resort did not populate in the Hyatt search. Caesar’s has the Wyndham partnership but it’s almost impossible to book a night on points and if you can, it’s 30K (Harrah’s & Caesar’s). Bally’s is 15K if you can find a night available. Impossible to find award night in the Summer.The only other deal is @ the Wyndham tower near Resorts where you can get a 1 BR for 15K but minimum 2 nights. Still, you get lots of room and the units are very decent. If you do the timeshare tour, they’ll give you 30K.

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