It’s no doubt going to be a busy holiday season. Southwest Airlines is asking employees to volunteer at many of its airports to help handle the travel surge occurring this month for the holidays.
Specifically, Southwest Airlines has asked several employee groups including flight attendants to volunteer to work with their ground operation teams and push wheelchairs. Employees are not forced to sign-up to volunteer and will not receive any additional compensation for doing so.
The airline is asking employees to volunteer for eight-hour shifts to help their ground operations teams.
Per a Southwest Arlines memo, here are the details:
Later this month, Ground Ops is looking for Employees to volunteer at BWI, DCA, ATL, MCO, MDW, DAL, PHX, OAK, SMF, STL, and LGA to assist Customers in the lobby with general questions and wayfinding and to help push wheelchairs at the airport from Monday, December 20, 2021 – Monday, January 3, 2022.
Southwest Airlines provided the following information:
On background only, the communication that was reported upon is a targeted invitation sent to certain (mostly) headquarters-based teams inviting them to support our Ground Operations colleagues during the peak Christmas and New Year’s holiday travel days by assisting Customers in the lobby areas at a few of our larger Stations (answering general questions, assisting with wayfinding, etc.).
The invitation to volunteer in select airports during peak seasons is not uncommon at Southwest — in fact, a similar invitation went out to some headquarters-based employees for the peak, Thanksgiving period a few weeks ago. Providing additional support in airports during the holidays is simply one more way we deliver Southwest Hospitality to each other, and our Customers, during certain peak travel periods.
Again, this would be an unpaid volunteer opportunity for flight attendants to do over the holidays. Keep in mind Southwest Airlines is incentivizing employees to work this holiday period with additional pay already.
This isn’t the first time we’ve seen airlines ask employees to volunteer their time to work in other departments. Earlier this year both Delta Air Lines and American Airlines asked employees to volunteer to support their busy ground operations.
What are your thoughts on Southwest Airlines asking employees to volunteer to work in the airports this holiday season? Feel free to share in the comments below.