After Lynn McKain was cleared of stage 4 cancer Lynn and her family booked a dream vacation to Belize with US Airways in January 2012. Her doctor has cancelled the trip because she is re diagnosed with stage 4 breast cancer and US Airways is refusing to refund $4,200 to the family.
US Airways response was “Unfortunately, we do not offer refunds on non-refundable tickets, but we’ll work with her to waive her change fees and make sure she can use her ticket at another time.”
Really US Airways, what good will a future travel voucher do for a terminally ill patient?
This comes on the heels of US Airways forcing a man to stand for over 7 hours on a flight from Anchorage to Philadelphia.
After the story aired on 9 New Now, US Airways changed its decision and will provide the McKain family a $4,200 refund.
The family did book non-refundable tickets and US Airways has a policy. US Airways could have avoided the negative publicity by just doing the right thing in the first place.