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If you fly Delta a lot like I do, you know that Medallions are assigned a seat with an upgrade, even if it is one that you don’t prefer, as an example, a middle seat.
In an effort to focus on customer choice, today Delta introduced new options for Delta customers. These include “those who purchased tickets via third parties, can now purchase premium products like Delta Comfort+ and First Class as an add-on purchase for all or part of their journey to further customize their upcoming travel experience.”
And these new options will let Delta Medallions select their seats for complimentary upgrades and give the option to accept or reject automatic upgrades based on seat assignment. Nice!
Good News For Delta Upgrades
Per Delta’s NewsHub, Delta expands flexibility so customers can buy premium products post-purchase, manage upgrades
One-Touch changes give SkyMiles Medallion Members more upgrade control
Delta has also developed another way for SkyMiles Medallion Members to take control of their complimentary upgrades. In addition to the current automatic upgrade clearing process, Medallion Members may choose, instead, to self-select upgrade seats from the seat map once their eligibility window opens. The seat map will also allow a Medallion Member to choose to revert back to Main Cabin with one touch if they aren’t happy with their upgrade seat assignment, for example, to a middle seat. This improvement is designed for customers who value exact seat selection more than the ease of automation.
This is a good move for Delta. It automates the process for me and gives me much more flexibility which anyone who travels every week knows is valuable.
What do you think of Delta’s new options?
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