Last week, we wrote about how Delta Air Lines cancelled thousands of flights following a loss of power in Atlanta that impacted Delta computer systems and operations worldwide.
The airline wanted to make it up to their customers and planned to do so by offering some generous compensation, which included $200 Delta vouchers for those passengers who were delayed more than 3 hours or who had their flight cancelled.
Without giving away to much information, I was traveling on Delta Air Lines on Wednesday, August 10 and my first flight was running over an hour late due to a late arriving aircraft. I was making a connection in Minneapolis, and was fearful of missing my connection. Luckily, the plane took off only 1:15 minutes late, and when I arrived in Minneapolis, the next flight was also running 45 minutes, due to another late arriving aircraft.
I eventually made it to my destination, and only experienced around 2 hours of delays. I never received any sort of apology of Delta, so after my trip had ended, I decided to reach out to them, and I was very surprised to receive the compensation I did.
The agent in corporate customer care listened to my story and put me on hold while researching my flights. The agent was able to offer me a $200 Delta voucher, even though my delay was less than 2 hours, and extended 20,000 bonus Delta SkyMiles as well for being a Medallion member.
Did you experience a delay or cancellation last week because of Delta Air Lines? If you haven’t received any compensation, you can contact them online or by calling Corporate Customer Care at 1-800-455-2600.
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I got the same deal you did, but didn’t need to ask. The 20,000 miles appeared in my account 2 days after the (10 hour) delayed flight and the voucher appeared in my e-credit wallet 3 days later.
Expect a new devaluation soon ….
Your airlines is driving me nuts. Last week I was traveling from anchorage to denver and the computers crashed. 08/08/16. I was I arrived 7 hours late. No one a apoligized or offered any type of voucher. A week later I set in the airport trying to get home. They have now delayed the flight twice. I will not make my connection in Seattle, so again I wait in the airport just wanting to get home. I know I will at least have a 3 hour delay or maybe a day. I know things happen but to me twice within 8 days is crazy. I want to go home. I want a voucher like everyone else received for the first time. I don’t know how you fix the way home.
The Delta Delta Corporate Care # is now constantly busy. I received 20,000 miles for my canceled flight on August 9th but no voucher. I have emailed two corporate contacts and received no response. I think the wheels have come off Delta.
They said to allow 10 business days.