Calling an airline in a busy airport or crowded space can cause delays in processing your phone call request. This is because some airlines use voice command prompts or enter other requests, like survey requests, into the phone call process. The most annoying issue that can happen is the airline phone call asks for you to enter or speak your account number. If there is background noise, your account number may not be heard or entered correctly. Another equally annoying delay in the phone call process is Delta’s request for you “To help improve your experience, would you like to take a 1 minute survey after this call?” This takes another minute or so for the voice command to recognize your desired action.
But with a few simple steps, I’ve almost perfected the process to call Delta and handle my request, even in a busy airport.
Avoiding Repetitive Voice Commands
- Try putting your phone on mute
- Enter your account number using your key pad
This will avoid any background noise interfering with the entry of your account number. You’ve just saved yourself multiple iterations of repeating your account number to gain access to the elite member dedicated phone line.
Avoiding Delta’s Repeated Requests For 1 Minute Phone Surveys
Delta’s simple and good-hearted request to “To help improve your experience“with a survey actually slows me down.
Even though they say it should only take 1 minute, the process to indicate that I would NOT like to take the survey often gets interrupted by background noise which further delays the request.
To avoid further delay try following these simple steps:
- Keep your phone on mute after you enter your account number and pin
- Push 2 when the request for the survey comes up
- This will help you avoid the repeated requests for a 1 minute survey
There you have it, my two simple tricks when I call Delta. What are your tricks when you call Delta or another airline to speed up the process?
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Quick note..Delta cancelled a flight I was to take…called the line and was on hold for over four hours (no kidding). Very poor experience.
Were you on a mobile phone?
Hi Sitinfirst – Yes. Why?
This works for pretty much every IVR system, not only Delta’s.