Here we go again, the last couple weeks there have been some pretty bad examples of customer service onboard airlines like the United incident. Now Delta has an episode and it is all caught on video. A man, Kima Hamilton flying from Atlanta to Milwaukee was asked not to use the restroom while the flight was awaiting takeoff. When his need to use the restroom grew stronger, he got up again and was then removed from the flight!
Man Kicked Off Delta After Bathroom Emergency
According to USAToday,
The plane taxied to the runway and the passengers were told it was third in line to take off. This is a time when you’re supposed to remain seated, but the wait extended to about 30 minutes, Krista Rosolino estimates.
Hamilton felt a strong need to urinate and figured it might be OK, he said.
“We weren’t taking off. We were still. The plane isn’t moving,” he said.
He didn’t normally use the restroom before getting on a plane and said he had not had a similar problem previously.
“I don’t remember drinking an abnormal amount of water,” Hamilton said.
He walked to a restroom at the rear of the plane. A flight attendant there said if he used the restroom they would lose their place in line. So he sat back down, but the urgency grew stronger.
Hamilton returned to the restroom, and this time went in and quickly did his business.
“The pilot came on and said, ‘Ladies and gentlemen, I’m sorry for the inconvenience, but we have to return to the gate and remove a passenger,’ ” Hamilton said. “It escalated to that point that fast.”
Two Delta agents, first one and then another, approached Hamilton and told him to get his things and exit the plane. He said he knew they wouldn’t let him back on, so he refused.
Bottom Line
Honestly, I am sure that most people have had to use the restroom when the seatbelt sign is on. This seems extreme to me. Especially in Atlanta when it takes forever to taxi upon takeoff and landing because Hartsfield Jackson is so incredibly busy. You can see the full video on USAToday.
What do you think about the way that this incident was handled by Delta?
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HT:Â USAToday
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Knowing Delta, I’m sure they have a target group huddled, coming up with a new “benefit” of having Delta peso’s…
“Effective May 1, 2017, our flight attendants will be provided a new app… any passenger wishing to use the restroom facilities when the seat belt sign is ON, may do so by (a) contacting a flight attendant; (b) who will electronically deduct 5,000 Delta miles from the passenger’s account. Passengers will be provided 3m to do their business. Any stay in the facility beyond 3m will be subject to an additional 5,000 Delta mile assessment, which will be left in the discretion of the flight attendant, based on (i) perceived need of the passenger to go; (ii) lingering smells; and (iii) if it’s between the hours of 11am ET and 4p ET.”
Time for the truth to come out. Kima Hamilton did not buy a Comfort + ticket. If you do not fly Comfort Class or above on Delta you do not get to use the Comfort Rooms.