Hyatt has announced they are making some changes to their Best Rate Guarantee program which will become effective as of Monday, July 31.
With this change, if a guest finds a cheaper price on another site, they’ll now receive a $50 credit for a future stay with Hyatt, rather than the current offer of 20% off on the lower rate.
Changes to Hyatt’s Best Rate Guarantee Program:
Hyatt has offered a Best Rate Guarantee since 2003 to guarantee that Hyatt provides the lowest online, publicly available and immediately bookable rates for room reservations at Hyatt hotels worldwide. If a guest finds a lower qualifying rate elsewhere, Hyatt’s Best Rate Guarantee will now match the comparable lower rate and also offer a $50 credit to the guest, valid for use on a future Hyatt stay booked on Hyatt.com. The $50 credit will be provided as a single use offer code within four days of checkout of the initial stay and must be used within one year of being issued. This benefit will replace the current Best Rate Guarantee, which offers a 20% discount on valid lower rates found and is intended to underscore the value of booking directly with Hyatt for the best experience.
If you find a lower rate, you can submit a claim to Hyatt, using their Best Rate Guarantee Claim Form online.
With this change, your incentive of $50 off will now be valid for a future reservation, rather than the 20% off, which is good for the same reservation. This new change encourages guest to book another stay with Hyatt, rather than just get a discount off their one-time stay. On a one night stay less than $250, the $50 is actually a better incentive, but on a longer stay that may not be the case.
What have you experiences been using Hyatt’s Best Rate Guarantee program? Feel free to share your thoughts below.