One of the many benefits of having top-tier elite status is club lounge access. As a Hyatt Globalist, on a recent stay at the Grand Hyatt Baha Mar, I was offered lounge access to their Grand Club lounge, which served a continental breakfast as well as evening appetizers.
However, after the first morning in the club, it was less than what was expected for a Grand Club. For instance, breakfast was advertised as being served until 10:30am, so arriving around 10am, I’d expect to have most options still available, since it’s still a full 30 minutes prior to them ending breakfast service, however that was not the case.
Despite being a continental breakfast, the lounge does offer two hot options each morning, including scrambled eggs. However, these were completely out and they wouldn’t be making any more. The smoked salmon was also all out, and again nothing more was coming out. When it came to beverages, they had a few juice choices, however orange juice was all out, and again they didn’t have any more.
I did speak to the club lounge attendant who offered full breakfast in the restaurant and apologized for the lacked of options.
When Is it Acceptable to Ask for Full Breakfast?
I think it’s acceptable to ask for full breakfast in the restaurant instead of the club lounge under a couple of circumstances. The first being if many of the items that should be available in the club lounge are out and they aren’t planning on restocking.
The other instance is if a club lounge is overcrowded and you can’t find any seating. If you have access to the club lounge, you should be able to sit down to enjoy your breakfast and not have to stand or be forced to take it back to the room to eat.
If you find yourself in one of these situations, then you should find the club lounge agent who is likely checking guests into the club or perhaps in the lounge and let them know that you’d like to have breakfast in the restaurant instead. Likely, you’re not the first person to ask them this, and they will have vouchers or apply breakfast onto your room.
Have you ever had a poor breakfast experience in a club lounge? Were you proactively offered breakfast in the restaurant instead or did you have to ask for it? Feel free to share your thoughts in the comments below.Â
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So, did you ask for breakfast in the restaurant and what did they say?
I think so if the lounge basically has run out of food. Now had you been there earlier and just kept refilling, then requested more after they ran out, I would say no. We had a similar experience during the evening at the HR Paris Etoile. We arrived to the lounge with a few minutes to spare before evening snacks were to end and they had already cleared everything. I tweeted Hyatt and they apologized and ended up comping our dinner in the restaurant that evening. Completely unexpected but much appreciated. The issue here was that the HR Paris closes their lounge at the same time they state snacks will end. I think you are safer saying breakfast or evening service ends a half hour or so before the actual lounge closes. That way people don’t have misplaced expectations.
Yes, absolutely. How much revenue does your loyalty represent? You can always take your business across the street.
I suggest you leave a tip appropriate for the full cost of your meal and the service at the restaurant.
As a Hilton diamond it annoys me that I am charged US 4 for an upgrade to hot breakfast in the restaurant. It’s neither enough to make a fuss over, or to be worth changing my review to slightly unfavorable. Just a cheap GM. (Hilton meadowvale Mississauga in Ontario Canada)