TLC’s new series, “On the Fly, ” follows travellers flying on Southwest Airlines. I caught a few of the first episodes and found the show very entertaining. From the common issues of delayed and cancelled flights to damaged baggage to bathroom accidents on the plane – the show covers the issues from the Customer Service Agent’s perspective. I found it interesting to hear what the agents had to say away from the customers and to see what types of compensation they provide to customers at their discretion.
One man was de-planed because he was using his cell phone (similar to #Baldwinplayswordswithfriendsandgetskickedoffplanew.) The gate agents put him on stand-by on the next flight to teach him a lesson but, told him that they weren’t doing it on purpose – interestng to see how much power these gate agents have. The show definitely reminds you to be nice to the airline staff.
Another highlight was a complaint by passengers that a fellow passenger had a foul odor – the customer service agent actually took the passenger off the plane to ask her about the mysterious bad body odor. The women admitted that she had urinated in her pants and the agent let her back on the flight but authorized vouchers for the surrounding passengers to compensate them for the smell. You can’t make this stuff up! See clip.
Overall, this show is highly entertaining for travel lovers like myself. I enjoyed the airline’s perspective and a few laughs.