TLC’s On the FLY new series – behind the scenes at Southwest Airlines

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TLC’s new series, “On the Fly, ” follows travellers flying on Southwest Airlines. I caught a few of the first episodes and found the show very entertaining. From the common issues of delayed and cancelled flights to damaged baggage to bathroom accidents on the plane – the show covers the issues from the Customer Service Agent’s perspective. I found it interesting to hear what the agents had to say away from the customers and to see what types of compensation they provide to customers at their discretion.

One man was de-planed because he was using his cell phone (similar to #Baldwinplayswordswithfriendsandgetskickedoffplanew.) The gate agents put him on stand-by on the next flight to teach him a lesson but, told him that they weren’t doing it on purpose – interestng to see how much power these gate agents have. The show definitely reminds you to be nice to the airline staff.

Another highlight was a complaint by passengers that a fellow passenger had a foul odor – the customer service agent actually took the passenger off the plane to ask her about the mysterious bad body odor. The women admitted that she had urinated in her pants and the agent let her back on the flight but authorized vouchers for the surrounding passengers to compensate them for the smell. You can’t make this stuff up! See clip.

Overall, this show is highly entertaining for travel lovers like myself. I enjoyed the airline’s perspective and a few laughs.

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About The Weekly Flyer

The Weekly Flyer writes about travel from a business traveler perspective. He travels the world every week accumulating points and miles along the way.

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  1. I’m afraid the show is also setting a precedent that people who cry and scream enough get what they want. Sure, there were a couple of cases where the CSA didn’t give, but seems like the worst of the passengers ended up getting something in return.

  2. I watched two episodes last night. Great brainless entertainment. I agree with OG, it’s very similar to the old show.

  3. Does it show the horrible customer service you receive when they mutilate your bags and you have to pick your items off the carousel? “Not their responsiblility.” No one can answer me on who is resposible.

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