This post may contain affiliate links from our advertising partners, such as American Express. Read my Advertiser Disclosure policy here.
Some of the offers below may have expired or are unavailable on our site at this time.
Back when Delta upgraded their kiosks a few months ago, we predicted that Delta would roll out a new website. Now that it’s out, they’ve incorporated some slick new features but left some of the old bugs that still require workaround.
I got to play around with the new website late one night last month when the IT team accidentally went live after midnight. But now that it’s out, I’ve been looking at it for a day and overall I really like it. But it’s important to know a few tricks to avoid paying more miles for the same award flight.
New Website Looks Great
The new website design looks great. It’s easy to navigate and the feel is very user friendly.
New Flight Map & Summary Of Miles Earned
I really like some of the new features like the map of future and past flights. Although it shows both future and past flights, it only shows those flown on Delta. Would be great to show flights flown or scheduled to be flown on partner airlines like Korean, Alaska or Air France.
The summary of Miles earned is pretty slick. It shows sources of Delta SkyMiles from flying or other options like hotels, car rentals and credit card spending.
I think I fly to much. Where did all of your miles come from this year?
Old Bugs Still Exist
Even though the website has some great enhancements some of the old bugs still exist. We’ll illustrate one example and show you how to work around it so you can avoid spending more miles for an award ticket than would have otherwise been required.
In our example, we’ll search for 3 Business Class tickets from Atlanta to Paris.
First, we selected our departure and arrival cities, then we searched for Business Class availability. The first results were less than inspiring. The website returned connecting Delta options requiring 180,000 SkyMiles per ticket.
We can do better than that because Air France has a direct flight with low availability requiring only 100,000 SkyMiles per person for Business Class. So we inspected our search and realized that the “non-stop” flight option was selected as well as the 1-stop flight selection. Simply turn off the 1-stop flight selection and see what happens.
Voilà! Three Business Class tickets to Paris on the direct Air France flight for only 100,000 Delta SkyMiles, all by clicking one button.
New Tweaks Can Still Be Made
One minor knit pick that I’ve found (so far, as there are likely others) is when searching for an award from the main page. The website requires you to select additional search options in order to return Business Class award flight options.
When you enter your details for the award flight, you cannot select “Business Class” from the main page. As a result, searches will be for coach, unless you click on the “More Search Options” link.
Delta’s website is a big improvement and we welcome the investment. However some bugs still exist around the award availability search.
Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. This post was accurate at the time of posting, offer may be unavailable on this site at a later time. For details on current offers visit the card issuer’s site.