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The devil is in the details they say. And the details can help improve your view at sunset for your happy hour.
Take for example our recent stay. I booked a package with an ocean view room to enhance the view during our trip. That alone should have guaranteed an ocean view, especially since the “ocean view” room was more than a regular one. But if you don’t pay attention to details, the hotel might not either.
During the check-in process, the front desk agent mentioned that we were “upgraded” to a newly renovated section. I asked her to point out where the room was located on the map and sure enough, it wasn’t an ocean view. I remembered I had booked one, but wasn’t sure about the details, so I pressed for availability of an ocean view room. Her response, there was none available for 2 days. We had the option to check-in to a non-ocean view room and change later or pound sand. I wasn’t going to do either.
So I went back to my car and pulled out my printed confirmation. Lesson learned, always have the details printed and available to back you up during the check-in process.
Sure enough, my confirmation guaranteed us an ocean view room. Armed with this new detail, I walked back inside with the most calm demeanor and asked the same person, what were they going to offer if they couldn’t book us in our confirmed room type. A few taps on her keypad and a prime ocean front / view room appeared.
We took our new keys, headed to our room just in time to catch this great sunset.
Lesson learned. Never check-in without a confirmation in soft or hard copy if you have a particular room type. If you don’t have the details, your hotel may not have them or pay attention to them either.
Have you ever had a hotel not honor your room type? What did they offer you instead?
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