A Delta 360 Experience…

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I recently received a rather smart looking letter from Delta via FedEx inviting me to their new 360 program…in fact my wife received the letter while I was away on business. Since I spent $115,000 plus last year and hold a Delta Reserve card, I was excited to be recognized but I thought to myself I won’t see a tremendous benefit since I live in a hub city. Was I wrong…


My Delta 360 Experience

I woke up in northern Virginia a couple weeks ago with 14 inches of freshly fallen snow and a flight scheduled for 6:00 PM that was surprising still showing as on time. I was skeptical of the on time from the beginning and being a seasoned business travel I already had a back up reservation the following day on a fully refundable basis…(always own your destiny when traveling).

When my phone rang about 11:00 I wasn’t too surprised to see a familiar Delta number but instead of a recording I was greeted by a friendly live voice…the Delta 360 desk. Not expecting any available flights that day I told the agent to book me on something Saturday morning (knowing that I had Friday covered). She came back with, “so you don’t want the 4:10 flight I have you confirmed on?”

My response: “4:10? Today?”

Delta 360 Desk: “Yes sir, I have you confirmed.”

My response: “I’ll take it!”

I made my way to the airport with time to spare to find that the 4:10 was one of the few flights operating.  I had a few difficulties checking in due to someone apparently calling the regular Delta number and changing my flight to Sunday.  I am assuming it was someone with a similar name and an overworked agent hadn’t fully reviewed the itinerary or the reservation history.  A call to the Diamond Medallion line which transferred me immediately to the 360 representatives quickly solved my problem and had me reconfirmed on the 4:10 and a boarding pass waiting with the ticket agent nearby.

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Bottom Line

The 360 desk did a fantastic job of fulfilling their pledge to provide “day-of-travel monitoring and proactive rebooking…”

I am now awaiting the opportunity for my ride in one of the Porches.  Given that I live in a hub city and try to never connect I may be waiting a while…



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Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed.

About The Weekly Flyer

The Weekly Flyer writes about travel from a business traveler perspective. He travels the world every week accumulating points and miles along the way.

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  1. Awesome story! I love hearing reports like this, especially as a non-360 member myself. Keep ’em coming!

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