I just received an email from Delta apologizing about my recent flights with the title “We Owe You One”. When I saw the email, I was thinking maybe they were offering 25,000 free miles for a free flight or at least some miles, however that was not the case. I just got a 3 sentence apology which I thought was interesting.
WE’RE SORRY FOR YOUR RECENT INCONVENIENCE.
We notice your latest flights with us haven’t been the smoothest. Rough weather, mechanical issues, bad luck — regardless of the cause, you can’t get back the time lost.
But we would like to proactively offer our sincerest apologies and our strong commitment to deliver the best on-time record in the industry.
Rain or shine, we are up to the challenge and hope you’ll give us another chance.
If Delta is going to send out apology emails to their Medallion members who’ve experienced multiple flight delays recently, they should at least offer some miles in my opinion. What does everyone else think?
Hat Tip: Delta Points