As reported by ABC News, a mother of 4 just wants United to apologize for the way she says United Airlines humiliated her family on a recent flight from the Dominican Republic.
Mother Says Airline ‘Humiliated’ Her Family – Wants Apology From United
Kirschenbaum is the mom of 3-year old Ivy who is a stroke survivor. She says that the way that a flight attendant treated her family on the flight to Newark was humiliating and caused a 1 hour flight delay.
The mother knew that children over the age of 2 needed to have their own seat. So, the family purchased an economy seat for the 3- year old who weighs only 25 lbs and has special needs, as she cannot sit up on her own. The rest of the family had seats in Business Class and the mother had planned to have Ivy sit on her lap in Business Class. She says that several flight attendants passed by prior to take off and said nothing of Ivy being on her mother’s lap.
According to the article, “Then a fourth attendant approached us and I knew immediately there was a problem. She said, ‘she needs to be in a seat.'” Kirschenbaum said she explained that Ivy was not able to sit up on her own. The series of events that unfolded — which delayed the flight’s takeoff by an hour, she said — became a “circus,” Kirschenbaum said, adding that the resisting attendant was the most senior of the crew though not the lead.”
This story is becoming big news as the family has taken to social media regarding the flight attendants treatment of their daughter and some people are calling out United Airlines on Facebook and Twitter. I have also read comments of people criticizing the family for purchasing an Economy seat for Ivy while they were in Business Class.
Here’s another controversial flight story with people taking sides. What do you think? What should have been done here to avoid the escalation of the issue for the family’s benefit and ultimately the delay of the flight?