Yesterday my Delta Platinum Medallion package arrived in the mail. Of course I was excited especially when I read the outside of the envelope. The envelope was smartly labeled with, “Give your bag some shiny new style. Platinum Medallion Credentials Are Here.” Honestly, well marketed.
Delta Platinum Package Arrived; What’s Inside
The next thing I read once I opened the envelope was, “#BRAGTAG” wanting me to tweet my status update. Included in my package was the following:
- 3 Platinum Medallion bag tags
- 4 drink certificates good through 12/31/16 – “Your second favorite part of this package.”
- 2 employee recognition certificates – “Want to tag us back?’
But what I found most disappointing is that Delta only provided 2, yes just 2 employee recognize Orion certificates. It seems like Delta is not only devaluing Delta Sky Miles but also the customer employee recognition program. In the past I’ve received way more than 2 and have always looked forward to putting them to good use. I LOVE interacting with great Delta employees and being able to give a small token of appreciation for better than average customer service. Do you think this is short sided on Delta’s part? Maybe this is a way to increase the value of these employee recognition certificates?
Overall, after all the hard work to get to Platinum Medallion, I wish there was more! The status is the real prize and I guess that is their point, but maybe throw some more certificates in. I will say that the marketing was well done and kept me excited but, in the end the actual offering, other than the status itself was a little underwelming.