Got a Delta complaint about a recent in flight experience, baggage issue or an award booking issue? Don’t just complain on Delta’s website in writing. Did you know you can now do it with a picture or even a PDF?
That’s right. Delta’s complaint webpage now allows you to upload an image supporting your complaint. This should make it much easier to support your claim.
For example, my recent experience in Delta First Class where they blatantly lied to me about having to check my bag because there was no space just before they made space for a non-rev Delta employee could have been better supported by a picture. Instead, I just asked @DeltaAssist to perform service recovery by delivering my bag to me in the Sky Club on my 3 hour layover (still not even a response) and then sent in a written complaint via Delta’s complaint website section.
In my opinion, service recovery in this situation would be for a Delta agent to get the First Class passenger’s bag and deliver it to the passenger in their connecting city. What do you think would be the best service recover in this instance?
Had I only taken a picture of the two FA’s, one holding my bag check ticket while the other loading the non-rev’s bag into the overhead bin while the non-rev watched right in front of me. Missed opportunity for sure.
On the “bright” side, I’ll probably get 2,500 miles from trying out Delta’s new bag guarantee when I get to my destination after connecting in the connection city.