Hyatt’s Update On Diamond Glitch

Our site may contain affiliate links. Read Advertiser Disclosure policy here.

We posted that Hyatt Diamond Suite Upgrades had a glitch in some accounts. Instead of it showing the 4 Suite Upgrades, it showed Free Night Award – Category 1 – 4. So this was likely giving old and new Diamond members some concern when they went to look at their newly minted Diamond Suite Upgrades in their accounts.

Hyatt Gold Passport normally gives Hyatt Diamonds 4 Suite Upgrades each year, which get deposited on March 1 each year.

Hyatt’s Update On Diamond Glitch

The screen shot below shows the “Free Night Awards – Category 1-4” which is normally the award received with the Hyatt credit card, except that you only normally only get two of those, not four. It might have been a nice glitch if it doubled the free night awards, which are only awarded once after meeting minimum spend.

Even if that was the case, I wouldn’t trade a free night award for a Diamond Suite upgrade. I love my confirmed upgrades too much. So I was a little “concerned” but knew Hyatt would fix it.

 Hyatt's Update On Diamond Glitch

And here is a comment in our prior Points, Miles & Martinis post by Jeff Zidell SVP, Hyatt Gold Passport confirming that Hyatt is on the case.

 Hyatt's Update On Diamond Glitch

Terms and Conditions of the Free Night Awards:

For the purpose of this Promotion, “Free Night Award” shall be defined as one (1) night in any available standard room at any Hyatt hotel or resort designated as Category one (1) through four (4) under the Hyatt Gold Passport program. PLEASE NOTE that these Free Night Awards are not valid at properties in any other category and they expire October 31, 2014. They may not be transferred, used, or extended beyond the expiration date or exchanged for points. To find Category one (1) through four (4) properties, visit A property’s category is subject to change at any time prior to booking without prior notice. Hyatt Gold Passport reserves the right to alter or withdraw this promotion at any time without notice. This promotion is subject to the complete Terms and Conditions of the Hyatt Gold Passport program. For complete program terms and conditions, visit Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt Hotels & Resorts® encompasses hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation. The trademarks Hyatt®, Hyatt Hotels & Resorts®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Place®, Hyatt House®, Hyatt Zilara™, Hyatt Ziva™, Hyatt Residence Club®, Hyatt Gold Passport®, and related marks are trademarks of Hyatt Corporation and its affiliates. ©2014 Hyatt Corporation. All rights reserved.

Bottom Line

Hyatt is aware of the glitch and is working to fix it. In other news, Jeff Zidell reads Points, Miles & Martinis! Hi Jeff, we are big fans of Hyatt as well! 🙂

Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed.

About The Weekly Flyer

The Weekly Flyer writes about travel from a business traveler perspective. He travels the world every week accumulating points and miles along the way.

Sign up for Email || Twitter || Facebook |Tips & Tricks
Hotel Offers || Airline Offers || Bank Offers || Cash Back Offers


  1. So glad to hear that you are big fans of Hyatt. I’m a big fan of martinis, so we should definitely connect at some point to enjoy a martini (with blue cheese stuffed olives) and chat about all things points and miles.

    The Diamond Suite Upgrade error has now been corrected.

    Wishing you safe travels,


  2. Thanks for the note Jeff! We’re about to cross a major milestone with Hyatt and would like to celebrate when we do. About to have 7 figures in our lifetime earned points column with Hyatt. It’s down to the wire with Hyatt or Delta where I’ll be Million Miler / Pointer first. Something this year.

    Look forward to catching up in person at the next event.

Leave a Reply

Your email address will not be published. Required fields are marked *