I pulled up my iPhone Hyatt Gold Passport app this morning to check if points from a recent stay had posted yet. However, I was not able to log in. I figured I had just entered the wrong password. So I went to my computer and reset my password. I thought nothing of it, until I got this email notifying me that Hyatt accounts were hacked.
Hyatt Accounts Hacked
I received the email below this morning. It’s slightly concerning that my account was accessed. I mean, I store a credit card in there, my personal information, and stay pattern as well.
As part of Hyatt Gold Passport’s routine monitoring of member account activity, we found a small number of accounts were accessed by an unauthorized individual utilizing member usernames and passwords. We have no reason to believe, at this time, the login information was obtained through Hyatt Gold Passport, and we continue to analyze and monitor our systems. We have reached out to members we know have been affected to resolve any concerns.
To enhance your account security, we are resetting all passwords connected to a username. The next time you sign in to your Hyatt Gold Passport account, you will need to change your password by following the directions below. We strongly recommend that you reset your username and password to a unique combination not used elsewhere. You will not be able to access your account online until you change your password.
To change your Hyatt Gold Passport password:
- Visit Hyatt
- Click “Forgot Password” in the sign-in section and follow the directions
- Look for a temporary password sent to your email and follow the directions
We apologize for any inconvenience. If you have any questions, please call us anytime at 800.228.3360 in the US and Canada or contact Hyatt in your region.
If you can’t log in to your Hyatt account today, make sure you weren’t hacked. Try resetting your password as I did. Fortunately none of my points were taken, but me thinks the perpetrators weren’t after points. I can’t say for certain if other personal details were taken.
How about you? Did your Hyatt account get hacked? Were you able to log back in and were any points missing?
Then I checked my SPG account, and guess what? I was locked out of there too…