Amex Clawing Back $10 Statement Credits for TicketMaster Donations

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A few weeks ago, we wrote about American Express was running their Amex Checkout Promotion, where you could get a $10 statement credit for making any purchase at a handful of merchants. I decided to put this to use at Newegg and had no issue, so my next purchase was a $1 donation on Ticket Master.

Screen Shot 2015-08-16 at 11.27.02 AM

I made the purchase got charged and even got the $10 statement credit from Amex, but then a few weeks later got the following email from Ticket Master.

Attention Ticketmaster Customer
You have violated our terms of use policy. This has resulted in all or a portion of your donation(s) being cancelled.
Chicago White Sox Charity Donations
To see which of your donations were cancelled, please visit, sign into your account, and review your order details.
Questions? Just hit reply and ask us or visit
Ticketmaster Fan Support

I thought that was strange, how was making a donation to the Chicago White Sox a violation of their policy? Then the next thing I knew I got refunded the $1 to my credit card.

Screen Shot 2015-08-14 at 2.52.12 PM

Which meant, I wasn’t getting the $10 statement credit, and sure enough Amex charged back the $10 to my card.

Screen Shot 2015-08-16 at 11.24.49 AM

Bottom Line
What do you think about American Express clawing back these $10 statement credits, and why is Ticket Master canceling the donations?
It appears that Ticket Master has removed the Amex Checkout feature all together right now. Feel free to comment below.
Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. For details on current offers visit the card issuer’s site.

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  1. It violated T&C, like so many other things that somehow get by due to lack of oversight by status quo employees. Standard biz practice.

  2. Great for AE. If clowns keeps on gaming the system then this is bound to happen. What happened to just donating $10 to the charity, you do something great and AE does not pay you for a dumbass trick. Making $9 off donating $1 to a charity just seem low on the ethical moral scale of most people.

  3. Business projections fall through, corporate heads start to roll and cardmembers feel the heat. While cheerfully getting millions of dollars (in the aggregate) in statement credits from AMEX, what did you expect? To continue receiving “free money”, as so many of the blogs have called it? Best to hope the clawback doesn’t flow through to Amazon, Sam’s Club and other similar offers. AMEX screwed up big time in losing Costco. The last thing they needed was to be exploited on the Express Checkout rollout and various promo offers. Proceed with caution the next time you click, that “claw” may be bigger than you think.

  4. asked for what terms and conditions were broken after link given doesnt work this is the response

    Hi Fan,

    Thanks for reaching out. Please contact American Express for more information and details regarding this. They’ll provide the reason as to why part or all of your orders were canceled.

    I’m sorry we were unable to provide more insight. Please let us know if there is anything else we can do to assist.

    Chris P
    Ticketmaster Fan Support

  5. Vee – Hahaha. You make me laugh! There is nothing more funny than someone that calls people names on the comment section of a blog. I guess you are just like the rest of us clowns.

  6. A rep told me the Ticketmaster deal had a minimum purchase of $10 but he gave me a courtesy credit as a one time exception.

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