Delta Adding Spas At Some Airports…. For Employees

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Delta Air Lines announced that they would be adding Spas at some of their airports, but they are not for who you might think. They are for their employees, if you’re wondering why their new SkySpa isn’t for their customer, I’m thinking the same thing as well.

Don’t get me wrong, I think this is a great perk for their employees, but you think that if Delta is promoting this and making a big deal about their new product enhancement, that it would be for their customers instead?

Delta Sky Spa(SLC)_0

Anyways, here’s what Delta has to say about these new SkySpas: For flight attendants, Airport Customer Service agents and other Delta employees, having a bit of downtime in between flights used to mean heading to a break room or lounge, catching up on emails, reading or connecting with colleagues. That will soon change as the airline introduces the new SkySpa –designed exclusively for employees – scheduled to launch at three airport hubs in early 2016.

Step aside Silicon Valley tech companies, Delta’s SkySpa will feature discounted massages, skin and nail care, hair styling, makeup application and uniform alterations. The purpose of the SkySpa is to help flight attendants, Airport Customer Service agents as well as Cargo, TechOps, Ground Support Equipment and other employees look and feel their best on the job.

“When our employees feel great, it’s reflected in the experience they provide our customers,” said Allison Ausband, Delta’s S.V.P.–In-Flight Service. “Making sure our employees are well taken care of and have the tools to look and perform their best is something we’re proud to do for our people. We know working at the airport or on board can take a toll, and offering the SkySpa at some of our busiest hubs helps address that.”

Delta is partnering with XpresSpa, a premier spa company with a large presence in airports across the country, to help set up the spa-like facilities. Each convenient airport location will feature trained XpressSpa employees to offer a slew of amenities during quick walk-in appointments.

The SkySpa locations will also feature a Fit Line and alteration services to make sure employee uniforms continue to look professional. The opportunity to order new uniform pieces and purchase small accessories will also be available.

“Our uniform speaks to our professionalism and is a prominent part of who we are as an airline,” Ausband said. “A tailored, well-maintained uniform is key to reflecting well on the Delta brand.” 

The first SkySpa will open in Salt Lake City in October 2015, with locations in Atlanta and Detroit opening next year.

“We continue to look for thoughtful and innovative ways to make Delta a great place to work and use candid employee feedback to make meaningful improvements and investments,” Bill Lentsch, Delta’s S.V.P.–Airport Customer Service and Cargo Operations, said. “We appreciate the hard work of our employees and think the SkySpa will add real value to the airport work environment.” 

Bottom Line

This is a great enhancement to Delta’s customer employee experience, and encourages employees to work hard, work fast so they can have downtime during the day, to get spa treatments.

What are your thoughts on these new SkySpas for employees, that Delta is actively promoting?

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  1. I think it’s a great idea. Sometimes, we mistakenly believe that we (customers) get the best service when companies only care about us. I’m guessing they’re promoting this move as a way to attract high quality employees. I’m all for enticing employees who are great at customer service. Better employees, better travel experience.

  2. Very well might be the first enhancement of the year. Definitely the best Delta idea I’ve heard in quite a while.

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