When it comes to domestic airlines, it’s no secret that Delta Air Lines runs one of the best operation in the airline industry, and American Airlines has acknowledged that fact in this recent article by Forbes.
“Delta’s done a great job: hats off to them,” Robert Isom, American Chief Operating Officer, said Thursday during a Credit Suisse investor presentation, as he displayed slides showing American’s improving operational performance – including more completions, on-time departures and arrivals and fewer mishandled bags.
All three global U.S. carriers – American, Delta and United – have been working to boost operational performance, one of a series of key improvements that are benefiting passengers as the carriers enjoy an era of unprecedented profitability.
Isom said Delta “is operating at a level that’s never been seen before, especially for an airline that large.
“Right now, we’re not too far from Delta in terms of departing aircraft on time,” he continued. “Where Delta is distinguishing themselves right now, I think, is with their completion factor.”
Delta Air Lines may not have the best loyalty program, but when it comes to operations, they do a great job and American has taken note and is trying to catch up to Delta.