We recently wrote about Is This The Most Unreliable Hotel Website?, about how Hyatt Gold Passport always seems to be down for several hours at a time. Well, it turns out they must really be having problems, since they posted an announcement online about how they are taking the website off line for 4 days and stay credits will not be posted until December 28, 2015.
We know how important it is to have up-to-date Hyatt Gold Passport account information. So, we wanted to let our members know that from December 15 to December 18, 2015 Hyatt Gold Passport will be undergoing system maintenance and account information will not be accessible during this time.
What members are able to do:
• Earn points and stay/night credit toward tier status for all eligible stays
• Earn points for eligible dining and spa services
• Book paid reservations
What members are unable to do:
• Cannot access your account information, including point balance and promotional awards, either online or by calling a Global Contact Center
• Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
• Cannot purchase or combine points
Any account activity accrued after December 12, 2015 will not be reflected on member’s account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time.
We don’t want you to miss out, so if you’re planning an upcoming trip using your points or awards, start exploring and book before December 15, 2015. Otherwise, you’ll have full access to your account beginning December 19, 2015.
Hyatt Gold Passport has been known to have a mediocre site when it comes to performance, so hopefully with the website being taken offline for 4 days, all these issues will be resolved.
Anyways, it would be nice to see some sort of booking bonus during this time (such as 1,000 Gold Passport points per reservation) but it doesn’t look like that will be the case.