Hyatt Gold Passport Website Update: Shutting Down for 4 Days

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We recently wrote about Is This The Most Unreliable Hotel Website?, about how Hyatt Gold Passport always seems to be down for several hours at a time. Well, it turns out they must really be having problems, since they posted an announcement online about how they are taking the website off line for 4 days and stay credits will not be posted until December 28, 2015.

Screen Shot 2015-12-05 at 10.46.22 PM

Per Flyertalk,

We know how important it is to have up-to-date Hyatt Gold Passport account information. So, we wanted to let our members know that from December 15 to December 18, 2015 Hyatt Gold Passport will be undergoing system maintenance and account information will not be accessible during this time. 

What members are able to do:
• Earn points and stay/night credit toward tier status for all eligible stays
• Earn points for eligible dining and spa services
• Book paid reservations

What members are unable to do: 
• Cannot access your account information, including point balance and promotional awards, either online or by calling a Global Contact Center
• Cannot redeem new promotional awards or points for free nights, room upgrades, or miles
• Cannot purchase or combine points

Any account activity accrued after December 12, 2015 will not be reflected on member’s account until the week of December 28, 2015. Members can be assured that any points earned during this time will be credited to their account. We appreciate your patience during this time. 

We don’t want you to miss out, so if you’re planning an upcoming trip using your points or awards, start exploring and book before December 15, 2015. Otherwise, you’ll have full access to your account beginning December 19, 2015.


Bottom Line

Hyatt Gold Passport has been known to have a mediocre site when it comes to performance, so hopefully with the website being taken offline for 4 days, all these issues will be resolved.

Anyways, it would be nice to see some sort of booking bonus during this time (such as 1,000 Gold Passport points per reservation) but it doesn’t look like that will be the case.

Editorial Note: Opinions, analyses, reviews or suggestions expressed on this site are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by any card issuer. For details on current offers visit the card issuer’s site.

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  1. Friday thru Sunday would be okay, or even if absolutely required Friday thru Monday. But Tuesday thru Friday??? These guys aren’t even required to work off hours to keep customers happy? Weird.

    That said, just had the most awesome stay at the Hyatt Grand in SF. So whatever.

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