Great news for Delta flyers, as the airline will no longer charge their phone booking fee for passengers starting tomorrow April 14, 2016, in an effort to improve the customer experience for all customers. This latest information was confirmed with a Delta supervisor in one of the call centers tonight and I couldn’t be more thrilled.
Below is a look at the current direct ticketing charges which will be ending:
Currently, Delta charges a $25 per ticket for tickets purchased over the phone through Reservations Sales and a $35 per ticket for tickets purchased at one of our Ticket Office Locations. The Direct Ticketing Charge is waived for all Gold, Platinum, and Diamond Medallion customers.
This is great news that Delta will now allow all their customers to book over the phone free of charge. Well most of us search online, it’s nice to call and speak with an agent, and it will be even better not having to pay a fee!
Do you think other airlines such as United and American will follow suit and waive their phone booking fees as well?